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Customer CareReturns & ExchangesRepair & ResizingPurchase Terms & ConditionsUsage Terms & ConditionsPrivacy PolicyCCPA ComplianceGDPR Compliance

Customer Care

Returns & Exchanges

Returns & Exchanges

We, at Stephanie Gottlieb, want you to be completely satisfied with your purchase!
  • We offer exchanges or store credit within 7 days of receipt of purchase. We do not provide refunds.
  • All returns and exchanges require approval. Approved exchanges are accepted for items purchased on stephaniegottlieb.com or in our NY showroom only. We do not refund for the cost of shipping, unless we have sent an item in error.
  • Store credits may be used towards purchases on stephaniegottlieb.com or a customized version of an item on our website. We cannot accept store credits towards Revamp or Bridal projects.
  • To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Items for exchange will be inspected before accepted. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition with the original Stephanie Gottlieb box and pouch.
  • If your made-to-order item is still in production, and you have not yet received it, we are happy to cancel the order and provide a store credit.
  • Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you request to cancel a ring that is still in production.
  • Engraved or embossed products, custom, and personalized products (including initials, lettering, birthstones and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit.
  • Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.
  • All non-jewelry, accessory items are FINAL SALE.
  • Gift Card purchases cannot be refunded.
  • Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender's expense).

Holiday Return Policy:

  • Gift orders placed between September 15, 2023 and December 25, 2023 may be exchanged or returned for store credit until January 8th, 2024.
  • Our return and exchange policy applies to gift returns.

Stephanie Gottlieb reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.

This policy only applies to purchases made at stephaniegottlieb.com.

 

Exchange process for orders:

  • Put your jewelry in a shipping box along with your exchange form. Jewelry must be returned in the original packaging.
  • Attach your pre-paid label to the shipping box.
  • Bring your packaged box to a UPS or FedEx, depending on the label provided.
  • For domestic exchanges you will be charged shipping on your new order if it is under $500.
  • For international orders you will be charged for return shipping and shipping on your new order.

 

    To request a return or exchange, please fill out the form below.

    Repair & Resizing

    Repairs & Resizing

    • Jewelry by nature is delicate. We are happy to repair an item purchased on stephaniegottlieb.com, at no charge to you, within the first 120 days of receipt of purchase. Repairs needed after 120 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer. Pricing for repairs vary depending on style and typically start at $30, plus shipping.
    • Repairs requiring international shipping will be charged for two-way shipping.
    • Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60. Requested ring resizing and shipping will be at the expense of the customer.
    • We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Stephanie Gottlieb design.

    This policy only applies to purchases made at stephaniegottlieb.com.

    To request a repair or resize, please fill out the form below.

    Purchase Terms & Conditions

    Purchase Terms & Conditions

    PLEASE READ THIS CAREFULLY. THESE TERMS AND CONDITIONS (TOGETHER WITH YOUR ORDER CONFIRMATION, THE “AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN STEPHANIE GOTTLIEB, LLC (“WE”) AND YOU. BY PLACING YOUR ORDER WITH US, YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT. FOR PURPOSES OF THIS AGREEMENT, THE TERM “PRODUCT” MEANS THE ITEMS DESCRIBED IN YOUR ORDER CONFIRMATION.  
    • Order Acceptance and Cancellation. You agree that your order is an offer to buy, under the terms of this Agreement, the Product. We must accept all orders and are not obligated to sell Product to you until we have accepted your order. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email.
    • Prices. All prices, discounts, and promotions posted on our website – www.stephaniegottlieb.com, or otherwise communicated on our social media accounts or elsewhere are subject to change without notice. The price charged for the Product will be the price in effect at the time the order is placed and will be set forth in your Sales Order. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling or value-added taxes, custom fees or similar charges assessed in foreign countries (“International Charges”), for which you are responsible. Shipping and handling charges and International Charges (if applicable) are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of the Product. All such taxes and charges will be added to the total price for the Product and will be set forth on your Sales Order. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
    • Shipment. We will arrange for shipment of the Product to you. You will pay all shipping and handling charges  and International Charges (if applicable) specified on your Sales Order. Title to the Product passes to you upon our transfer of the Products to the carrier for delivery. Risk of loss passes to you upon delivery.  We will insure all shipments of the Products from loss or damage that occurs during shipping. You must open all packages immediately upon receipt of the Product to verify that the Product is undamaged. If the Product is damaged, you must make a claim with us within twenty four (24) hours of the delivery date. To make a claim, please contact info@stephaniegottlieb.com. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
    • Returns/Exchanges. Our return and exchange policy is available at stephaniegottlieb.com/pages/returns-exchanges and we reserve the right to update, amend or revise this policy in our discretion.
    • Repairs and Resizing. Our policy regarding repairs and resizing is available at stephaniegottlieb.com/pages/repairs-resizing and we reserve the right to update, amend or revise this policy in our discretion.
    • Warranty and Disclaimers. ALL PRODUCTS OFFERED BY US ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
    • Limitation of Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE DAMAGES ARE BASED. OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OR LOSS WHATSOEVER ARISING UNDER THIS AGREEMENT, SHALL BE LIMITED TO THE LESSER OF $1,000 OR THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT. IN ANY EVENT WHERE WE HAVE AGREED  TO REIMBURSE YOU FOR ANY CLAIM, YOU AGREE TO RETURN THE PRODUCT TO US AND OUR OBLIGATION TO REIMBURSE YOU FOR SUCH CLAIM IS CONTINGENT UPON OUR RECEIPT OF THE PRODUCT FROM YOU.
    • Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in our performance under this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
    • Entire Agreement. The Agreement sets out the entire agreement between you and Stephanie Gottlieb in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of this Agreement is binding on us unless agreed by us in writing.
    • Governing Law. The Agreement shall be construed and enforced in accordance with and governed by the laws of the State of New York regardless of where the transaction may have occurred. Any action, suit or proceeding to enforce any provision of, or based on any matter arising out of or in connection with, this Agreement shall be brought in any federal court located in the Southern District of the State of New York.
    • Attorney’s Fees.  If we prevail in any dispute with you related to this Agreement, you agree to pay us our reasonable attorneys’ fees and costs associated with the dispute, regardless of whether litigation, arbitration or another dispute resolution process was  commenced.
    • No Waivers. The failure by us to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by our duly authorized representative.
    • No Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any person other than you.
    • Notices. We may provide any notice to you under this Agreement by sending a message to the email address you provide to us. It is your responsibility to keep your email address current. To give us notice under this Agreement, you must contact us as follows: (i) by email transmission to info@stephaniegottlieb.com; or (ii) by personal delivery, overnight courier, or registered or certified mail to Stephanie Gottlieb, LLC, 546 5th Avenue, 18th Floor, New York, New York 10036. Notices provided by personal delivery will be effective immediately. Notices provided by email transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
    • Giveaway: No Purchase Necessary. The Giveaway begins on 25 June, 2023 at 10:00AM EST and ends on 27 June, 2023 at 11:59PM EST. Entries submitted before or after the Entry Period will not be eligible. Prizes are non-transferable. No cash redemption or substitution will be allowed. For all Giveaway Terms & Conditions please review the Giveaway Rules.
    • Early Black Friday Scratch Off Prizes: HOW TO PLAY: Uncover the diamond on the front to see if you've won!  TO REDEEM YOUR PRIZE: 1) Add the item to your cart on stephaniegottlieb.com; 2) Enter the code at checkout. Your code will cover the cost of the one single winning item including shipping; 3) Place your order! Code is applicable for one time use. Expiration 3/31/2022. No refunds. Offer not valid on previous purchases. This offer cannot be combined with any other promotions/offers/ discounts and cannot be redeemed for cash. Offer not valid on gift cards.  If the prize won is unavailable or out of stock, Stephanie Gottlieb has the right to substitute prizes as needed with an item of equal or lesser value. Stephanie Gottlieb has the right to terminate this promotion at any time. Some exclusions may apply to discount codes.

    Usage Terms & Conditions

    Terms & Conditions

    Welcome to the Stephanie Gottlieb, LLC website, operated by the Stephanie Gottlieb, LLC and located at www.stephaniegottlieb.com. The following Terms and Conditions govern your use of this Site.

    By accessing, viewing, or using the content, material, or services available on or through this Site, you indicate that you have read and understand these Terms, that you agree to them and intend to be legally bound by them. If you do not agree to these Terms, you are not granted permission to use this Site and must exit immediately.

    If you have any questions about these terms and conditions, please email info@stephaniegottlieb.com.

    1. Registration. In order to access certain content, services, products or benefits on the Site, you will be asked to register and create an account. By registering an account on the Site, you represent that you are 18 years of age or older, or that you have the permission of a legal guardian (e.g., a parent) to use the Site. As part of the registration process, you will be asked to select a username and password. You will also be required to provide Stephanie Gottlieb, LLC with certain information about yourself including some types of personally identifying information such as your email and your address. You are fully responsible for your account, including use of the account by any third party, and maintaining the confidentiality of your password. You may terminate your account at any time by emailing info@stephaniegottlieb.com.
    2. Payment. Some products or services on the Site will be available for purchase. By registering for such services from Stephanie Gottlieb, LLCor purchasing products or services on the Site, you represent that you are eighteen (18) years of age or older. You are responsible for all charges incurred under your account, whether made by you or another person using your account. If for any reason Stephanie Gottlieb, LLC does not receive payment for a purchase, or if payment is found to be fraudulent, Stephanie Gottlieb, LLC may exercise its rights in law and equity, including (a) immediately suspending or terminating your account; (b) seeking collection of the outstanding amount owed; and/or (c) seeking legal action against you for the breach of these Terms. You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services, including sales, use or excise taxes (excluding only taxes on Stephanie Gottlieb, LLC’s net income). To the extent that Stephanie Gottlieb, LLC is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales on Stephanie Gottlieb, LLC’s website are final. For any refund requests, please email info@stephaniegottlieb.com. Stephanie Gottlieb, LLC has the right to make decisions regarding refunds on a case-by-case basis, and Stephanie Gottlieb, LLC will refund such purchases with credits toward future purchases on the Site.
    3. Proprietary Rights. Unless Stephanie Gottlieb, LLC explicitly states otherwise in an agreement between you and Stephanie Gottlieb, LLC, Stephanie Gottlieb, LLC owns or licenses all data, content, graphics, forms, artwork, images, photographs, functional components and any software concepts and documentation and other material on, in or made available through the Site (“Site Materials”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Materials. All Site Materials are protected pursuant to copyright, trademark, patent and other applicable laws. As between any user and Stephanie Gottlieb, LLC, all names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to Stephanie Gottlieb, LLC or its affiliates, licensors (including “Trainers”), or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Materials, other than the right to use the Site Materials in accordance with these Terms.
    4. Unauthorized Activities. You agree that you will not use the Site for (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including but not limited to import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Site Materials, unless otherwise authorized by these Terms or in a separate written agreement with Stephanie Gottlieb, LLC; (c) attempting to gain unauthorized access to Stephanie Gottlieb, LLC’s computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the Site or any services provided through the Site; (d) any resale or commercial use of the Site; (e) any downloading or copying of the Site Materials for any reason other than your personal use, or any use of data mining, robots or similar data gathering and extraction tools; (f) using the Site to access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes; or (g) removing, circumventing, disabling, damaging or otherwise interfering in any way with any security-related features of the Site aimed at preventing or restricting the unauthorized use of the Site or any of the Site Materials. You also agree not to use the Site or our products or services for the purpose of exploiting, harming, or attempting to exploit or harm Stephanie Gottlieb, LLC, its directors, officers, employees, agents, contractors and licensors or any users of the Site in any way or to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable, or which, as determined by us, may harm Stephanie Gottlieb, LLC, its directors, officers, employees, agents, contractors and licensors or any users of the Site, or expose them to liability. You may only use the Site and the Site Materials consistently with these Terms. Any other use of the Site, Site Materials, or our products or services, including but not limited to the aforementioned unauthorized uses, without prior written permission of Stephanie Gottlieb, LLC is strictly prohibited. You acknowledge and agree that the unauthorized or defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable use of the Site, Site Materials, or our products or services could cause irreparable harm to Stephanie Gottlieb, LLC and that in the event of such unauthorized or harmful use, Stephanie Gottlieb, LLC shall be entitled to an injunction in addition to any other remedies available at law or in equity. In addition, you also acknowledge and agree that your violation of these Terms of Use may result in suspension or termination of your account and your ability to use the Site or any products or services on the Site and, as a result, Stephanie Gottlieb, LLC, its directors, officers, employees, agents, contractors and licensors (including “Trainers”) may refuse to provide or sell any of our products or services to you.
    5. Materials Submitted to the Site. Certain features of the Site may allow you to contribute comments, feedback, information, content, text, files, graphics, postings, and other materials and information for access, use, viewing and commentary by other users to the Site (“User Content”). By posting User Content, you represent that you have the full legal right to provide the User Content and that use of the User Content by the Site and all other persons and entities will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Unless Stephanie Gottlieb, LLC explicitly states otherwise in an agreement between you and Stephanie Gottlieb, LLC, upon your submission of User Content or other material or information to Stephanie Gottlieb, LLC, you grant Stephanie Gottlieb, LLC a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense, the User Content, all without any compensation to you whatsoever. If you believe that any content or postings on the Site violate your intellectual property or other rights, please follow our Complaint Procedure in Section 12 of these Terms.
    6. Third Party Web Sites and Content. The Site is available for informational purposes only. The Site may contain links to other Internet Web sites for the convenience of users in locating information, products, or services that may be of interest. Use of such third party links, the Site and the Site Materials and any other material or content on and made available through the Site is entirely at your own risk. Stephanie Gottlieb, LLC does not recommend and expressly disclaims any responsibility for the content, the accuracy of the information, or quality of products or services provided by or advertised on third party sites or the transactions you conduct or enter into with third parties. Your use of any third party’s website is at your own risk, and subject to the terms and conditions of such other websites. Stephanie Gottlieb, LLC does not endorse any product, service, or treatment provided on a third party website or advertised or provided on the Site.
    7. Privacy Statement. Any personal information that you provide to Stephanie Gottlieb, LLC on the Site is subject to our Privacy Statement, which is hereby incorporated into these Terms by reference as if set forth fully herein. Please be advised that the confidentiality of any communication or material transmitted to Stephanie Gottlieb, LLC via the Site or Internet electronic mail cannot be guaranteed, including, for example, personal information such as your address or name. Stephanie Gottlieb, LLC can be contacted by email at info@stephaniegottlieb.com or by mail at 546 5th Avenue, Floor 18, New York, NY 10036.
    8. Disclaimer. The information on this Site is for informational purposes only. Without limiting anything else in these Terms or otherwise, Stephanie Gottlieb, LLC is not responsible for any errors or omissions in the Site or Site Materials. Stephanie Gottlieb, LLC, its subsidiaries, and affiliates, are not responsible for and do not guarantee the accuracy or completeness of any Site Materials, User Content, products, data, services, links, advertisements or other items contained within the Site. Stephanie Gottlieb, LLC reserves the right to immediately remove any Site Materials or User Content for any reason or for no reason. Stephanie Gottlieb, LLC cannot and does not review all communications or products made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any User Content, Site Materials, the Site or the products or services made available in connection with the Site, including information submitted in connection with the Site Materials or other features at any time, with or without notice in its sole discretion. You agree that you must evaluate and bear all risks associated with the use of Site Materials or User Content and that you may not rely on such Site Materials or User Content.
      This site, the materials, user content, services, products, information, and other materials on, in, and made available through the site are made available "as is" and "with all faults". Use of the site is entirely at your own risk. Stephanie Gottlieb, LLC and its licensors make no representations or warranties, and disclaim all representations and warranties, with respect to the site, the user content, the site materials, services, products, data, and other materials on, in, and made available through the site, express or implied, written or oral, arising from course of dealing, course of performance, usage of trade, or otherwise, including the implied warranties of merchantability, fitness of a particular purpose, accuracy, systems integration, non-interference, quality, title, and non infringement. The entire risk as to satisfactory quality, performance, accuracy, completeness, and effort with regard to any and all user content, the site, the site materials, services, products, data, and other materials on, in, and made available through the site, is with you.
    9. Limitation of Liability. Stephanie Gottlieb, LLC and its licensors shall not be liable for any direct, indirect, special, incidental, consequential, exemplary, extra-contractual, or punitive damages of any kind whatsoever, including lost revenues or lost profits, which may or does result from the use of, access to, or inability to use the site, the user content, the site materials, services, products, data, and other materials on, in, and made available through the site, regardless of legal theory, whether or not you or Stephanie Gottlieb, LLC had been advised of the possibility or probability of such damages, and even if the remedies otherwise available fail of their essential purpose. Under no circumstances will the total liability of Stephanie Gottlieb, LLC and its licensors to you or any other person or entity in connection with, based upon, or arising from the site, user content, the site materials on, in, and made available through the site, or the services, products, data, or materials offered in connection therewith exceed the price paid by you during the preceding year for use of the site and the services and products. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the total liability of Stephanie Gottlieb, LLC and its licensors shall not exceed ten dollars ($10). If you are dissatisfied with the Site or with any of these Terms, or feel Stephanie Gottlieb, LLC has breached these Terms, your sole and exclusive remedy is to discontinue using the Site.
    10. Indemnification. You shall indemnify Stephanie Gottlieb, LLC and its directors, officers, employees, agents, contractors and licensors (including “Trainers”) (“Stephanie Gottlieb, LLC Indemnitees”) against all claims, actions, suits, and other proceedings (“Claims”) arising out of or incurred in connection with the Site and your use of the Site, the Site Materials or any services, product or data obtained through the Site, any violation of law, negligence, willful misconduct, or any other use of the Site, the User Content, the Site Materials, the services, products, information and other materials on, in and made available through the Site, except to the extent attributable to Stephanie Gottlieb, LLC, or any breach by you of these Terms and shall indemnify and hold Stephanie Gottlieb, LLC Indemnitees harmless from and against all judgments, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and attorneys’ disbursements) arising out of or incurred in connection with such Claims. You may not settle any Claim without the prior written consent of Stephanie Gottlieb, LLC. Stephanie Gottlieb, LLC or its licensors may assume the defense of any Claim, at your sole cost and expense, and you shall cooperate in all reasonable respects in such defense. You shall have the right to employ separate counsel in any Claim and to participate in the defense thereof. If Stephanie Gottlieb, LLC or its licensors do not notify you that it elects to undertake the defense thereof, you shall have the right to defend the Claim with counsel reasonably acceptable to Stephanie Gottlieb, LLC, subject to the right of Stephanie Gottlieb, LLC to assume, at their sole cost and expense, the defense of any Claim at any time prior to the settlement or final determination thereof.
    11. Internet Security. Stephanie Gottlieb, LLC uses reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. Stephanie Gottlieb, LLC will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that Stephanie Gottlieb, LLC shall not be liable to you for any modification, suspension or discontinuance of the Site. You understand that the technical processing and transmission of any Site content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to Stephanie Gottlieb, LLC via the Site or the Internet, including, for example, personal information such as your name or address.
    12. Complaint Procedures. If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify Stephanie Gottlieb, LLC by email at info@stephaniegottlieb.com a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.”
    13. Changes to these Terms; Termination. Stephanie Gottlieb, LLC reserves the right at any time to modify, alter or update these Terms. Your use of the Site following any changes means that you agree to follow and be bound by the terms as changed. Any change to these Terms shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Terms since their last visit. Stephanie Gottlieb, LLC may suspend or terminate your account and/or your ability to use the Site, or any products or services on the Site, or may refuse to provide or sell any of our products or services to you for failure to comply with these Terms, for providing Stephanie Gottlieb, LLC with untrue or inaccurate information about yourself, for infringement upon Stephanie Gottlieb, LLC proprietary rights, or for any other reason whatsoever or for no reason.
    14. Governing Law and Jurisdiction. These Terms represent the entire agreement between you and Stephanie Gottlieb, LLC with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the State of New York, without reference to its conflict of law rules; PROVIDED, HOWEVER, THAT THE TERMS OF ANY APPLICABLE LAW NOW OR HEREAFTER ENACTED THAT IS BASED ON, DERIVED FROM, SIMILAR TO, OR CONNECTED WITH THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT DRAFTED BY THE NATIONAL CONFERENCE OF COMMISSIONERS ON UNIFORM STATE LAWS SHALL NOT APPLY EXCEPT TO THE EXTENT THAT THE LAW EXPRESSLY PROHIBITS ALTERATION BY THESE TERMS OF THE APPLICABILITY OF ONE OR MORE SECTIONS OF THE LAW. By accessing, viewing, or using the services, works, content, or materials on the Site, you consent and agree to (a) the exclusive jurisdiction of the federal and state courts located in the State of New York, New York County, United States; (b) accept service of process by personal delivery or mail; and (c) irrevocably waive the right to trial by jury and any jurisdictional and venue defenses otherwise available.
    15. Miscellaneous. The Site is controlled and operated from within the United States. Without limiting anything else, Stephanie Gottlieb, LLC makes no representation that the Site, Site Materials, User Content, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws. The waiver or failure of Stephanie Gottlieb, LLC to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any of other rights established under these Terms. Headings used in these Terms are for reference only and shall not affect the interpretation of these Terms. No person or entity not party to this agreement will be deemed to be a third party beneficiary of these Terms or any provision hereof. When used herein, the words “includes” and “including” and their syntactical variations shall be deemed followed by the words “without limitation.”

    **Promotional cards issued through the promotion titled "Spend More, Get More" will be eligible for use beginning on December 1, 2020 until September 30, 2021. Only items purchased between 9:00AM EST, November 23, 2020 and 11:59PM PST, November 27, 2020 are eligible for inclusion in the "Spend More, Get More" promotion. The total cost of the products, excluding any applicable state and local taxes collected, are eligible toward the "Spend More, Get More" promotion. Promotional cards issued as part of "Spend More, Get More" will be eligible for use on stephaniegottlieb.com finished jewelry products only; promotional cards cannot be used toward the purchase of any custom jewelry or pieces that are not offered as click-and-buy on our website. Promotional cards are valid for one-time use only. Once used, any remaining balance will be voided. This promotion cannot be combined with any other promotion or a gift card. Promotional cards will be voided should any one item from the order that awarded you the promotional card be returned or the order cancelled in its entirety. Items purchased between 9:00AM EST, November 23, 2020 and 11:59PM PST, November 27, 2020 may not be returned or exchanged for any reason if the promotional card received from "Spend More, Get More" was used, in any amount, with or without the consent of the person who paid for the items.

    Last Modified: November 22, 2020

    Copyright © 2020 Stephanie Gottlieb, LLC. All rights reserved.

    Privacy Policy

    Privacy Policy

    Welcome to the Stephanie Gottlieb Fine Jewelry website, operated by Stephanie Gottlieb, LLC and located at www.stephaniegottlieb.com. This Privacy Statement addresses Stephanie Gottlieb, LLC practices regarding information collected from visitors of the Site and only addresses information collected directly through or from the Site – it does not address or govern any information-gathering, use, or dissemination practices related to information collected from the visitor (sometimes referred to as a “visitor,” "you" or "your") other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

    This Privacy Statement is incorporated into Stephanie Gottlieb, LLC Terms and Conditions for the Site by reference, as if set forth fully therein, which must be reviewed and accepted by you. The Site is not intended for children under the age of 18. It does not knowingly collect personal information online from visitors in this age group.

    If you have any questions concerning this Privacy Statement, please contact Stephanie Gottlieb, LLC through the Contact Page.

    1. Collection of Personal Information from Site Visitors. Except as specifically set forth herein, Stephanie Gottlieb, LLC may collect: (a) the e-mail addresses of users that communicate with Stephanie Gottlieb Fine Jewelry via e-mail; and (b) information knowingly provided by the user through the Site in online informational sections, including any contact forms. Stephanie Gottlieb, LLC may also use Internet cookies and other identifiers or methods of web analysis (such as Google Analytics) to gather, store, and track certain information related to your visit to and activity on the Site. If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. Stephanie Gottlieb, LLC does not override these settings or options, and encourages you to use them to enhance your choices and personalize your experiences. However, in order to access certain content, features, services, products or benefits on the Site, you may be required to provide Stephanie Gottlieb, LLC with certain information, including some types of personally identifying information such as your email, your address, and your phone number. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products or benefits of the Site.
    2. Use of Personal Information Collected. Personal information collected by Stephanie Gottlieb, LLC may be used for limited purposes, including record keeping, editorial and feedback purposes, content improvement, or to customize the content and layout of the Site. Personally identifying information, such as names, postal and e-mail addresses, phone numbers, and other personal information voluntarily provided to Stephanie Gottlieb, LLC may be added to Stephanie Gottlieb, LLC's databases and used for future contact regarding updates to the Site or new services provided by Stephanie Gottlieb, LLC. From time to time, Stephanie Gottlieb, LLC may need to contact you regarding information you submitted to Stephanie Gottlieb, LLC. You agree that Stephanie Gottlieb, LLC may use your personal information for such contact with you. Stephanie Gottlieb, LLC may also desire to contact you for market research purposes or to provide you with marketing information that Stephanie Gottlieb, LLC believes would be of particular interest. You will have the option of not being contacted by Stephanie Gottlieb, LLC and opting-out of such contacts by contacting Stephanie Gottlieb, LLC through one of the methods set forth above.
    3. Disclosure of Personal Information to Third-parties. Except as specifically set forth herein, any personally-identifying information that you provide to Stephanie Gottlieb, LLC through the Site will not be disclosed to other third-party entities not affiliated with Stephanie Gottlieb, LLC. Identifiable and non-identifiable user information and data may be disclosed or distributed to another party with which Stephanie Gottlieb, LLC enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or to a third-party pursuant to a subpoena, court order, or other form of legal process, in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or if determined by Stephanie Gottlieb, LLC in its sole judgment that such disclosure or distribution is appropriate to protect the life, health, or property of Stephanie Gottlieb, LLC or any other person or entity. Identifiable and non-identifiable visitor information and data which visitors provide to Stephanie Gottlieb, LLC may also be provided to third-parties that contract with Stephanie Gottlieb, LLC to provide products, information or other services that Stephanie Gottlieb, LLC believes that visitors to the Site may be interested in obtaining. While Stephanie Gottlieb, LLC may undertake efforts to see that any third-party to which Stephanie Gottlieb, LLC discloses personal information is under an obligation to use the personal information solely for the purposes for which the information was disclosed, such third-parties are independent third-parties over which Stephanie Gottlieb, LLC exercises no control. Stephanie Gottlieb, LLC is not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of third-parties. Please be advised that the confidentiality of any communication or material transmitted to Stephanie Gottlieb, LLC via the Site or e-mail cannot be and is not guaranteed, including, for example, personal information such as your address or name.
    4. Use of Hotjar. We use Hotjar in order to better understand our users'  needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a devices's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to selll any of the data collected on our behalf. For further details, please see the "about Hotjar" section of Hotjar's support site.
    5. Rakuten Advertising. Rakuten Advertising may collect personal information when you interact with our digital property, including IP addreses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights please review Rakuten Privacy Policy and User Rights.
    6. Links to Other Sites. The Site may also contain links to third-party websites. The Site may contain links to other Internet websites for the convenience of users in locating information, products, or services that may be of interest. If you access a third-party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Statement. It is possible that these links may be used by third-parties or others to collect personal or other information about you. Stephanie Gottlieb, LLC is not responsible for the privacy practices of such websites, advertisers, or third-parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. Stephanie Gottlieb, LLC does not control these third-parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third-parties.
    7. Comments and User Content. All materials or comments posted to any aspect of the Site are public. As such, Stephanie Gottlieb, LLC assumes no liability for the accuracy of such information, no duty to update or correct such information, and no liability for such communications arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
    8. Security Measures and Communicating with Stephanie Gottlieb, LLC. The confidentiality of any communication or material transmitted to or from Stephanie Gottlieb, LLC via the Site or via e-mail cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of the Site’s content may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, Stephanie Gottlieb, LLC is not responsible for the security of information transmitted via the Internet.
    9. Access to and Ability to Correct Personal Information; Opt-Out Right. Upon your request, Stephanie Gottlieb, LLC will provide you with a summary of any personal information retained by Stephanie Gottlieb, LLC that has been voluntarily provided by you to Stephanie Gottlieb, LLC through email, contact forms, or other online avenues. You may modify, correct, change or update your personal information by contacting Stephanie Gottlieb, LLC through one of the contact methods set forth above. Except as necessary to obtain the services or information requested, you may opt out of having your personal information, which has been voluntarily provided by you to Stephanie Gottlieb, LLC through email, contact forms, or other online avenues, prospectively retained by Stephanie Gottlieb, LLC or used by Stephanie Gottlieb, LLC for secondary purposes, by contacting Stephanie Gottlieb, LLC. This provision does not apply to collection of the type of web browser used to visit the Site or to information provided or collected that does not meet the description hereunder.
    10. Right to Change Privacy Statement. Stephanie Gottlieb, LLC reserves the right at any time to modify, alter or update this Privacy Statement. Your use of the Site following any changes means that you agree to follow and be bound by the Privacy Statement as changed. Any change to this Privacy Statement shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Privacy Statement since their last visit.
    11. SMS Privacy Policy: The Stephanie Gottlieb mobile message service (the "Service") is operated by Stephanie Gottlieb (“Stephanie Gottlieb”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

      By consenting to Stephanie Gottlieb’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Stephanie Gottlieb through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

      You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stephanie Gottlieb. Your participation in this program is completely voluntary.

      We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

      You may opt-out of the Service at any time. Text the single keyword command STOP to +18557415315 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stephanie Gottlieb mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

      For Service support or assistance, text HELP to +18557415315 or email info@stephaniegottlieb.com.

      We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

      The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

      To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

      We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

    Dated: February 1, Copyright ©2022, Stephanie Gottlieb, LLC, all right reserved.

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