APPOINTMENTS

We do not offer appointments for purchases of Prisms by SG. All items are click-to-buy on our website. For any questions email prisms@stephaniegottlieb.com.

GIA CERTIFICATE & INSURANCE

All Prisms by SG diamond engagement rings will have a GIA Certificate for the center diamond. You will receive this certificate when you receive your ring, along with an appraisal prepared by our diamond experts. We do not provide jewelry insurance, but are happy to make jewelry insurance recommendations.

LEAD TIMES

Prisms products are made to order and have an approximate lead time of 4-6 weeks. Rush order options may be available, depending on your order. Please reach out to prisms@stephaniegottlieb.com if you would like to request to rush your order. Please note that there may be an additional rush fee.

PAYMENT

All Prisms by SG pricing is marked as is on our website. For Prisms by SG orders we accept payment by Visa, MasterCard, Discover and Amex. Full payment will be processed at the time your order is placed, regardless of the lead time on your piece. Once an order is placed, the diamond will be committed to on your behalf, and production will begin. All sales are final.

SALES TAX

Sales tax is collected on orders shipped to addresses in states which require our business to collect and remit. Requirements and thresholds may change due to factors outside of our control.

PRISM RETURNS AND REPAIRS

All Prisms by SG sales are final. We are happy to repair a Prisms item that has been damaged through normal use or wear and tear, at no charge to you, within the first year of your purchase. We reserve the right to determine whether damage appears to result in misuse, which will incur repair and shipping fees at the expense of the customer. Please reach out to prism@stephaniegottlieb.com to request a repair. We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Stephanie Gottlieb design.

DOMESTIC SHIPPING

To protect your jewelry, all orders are shipped via secondary jewelry insurance shipping provider, ParcelPro. Prisms by SG orders have $100 flat shipping fee.

INTERNATIONAL SHIPPING

We ship internationally! To protect your jewelry, all orders are shipped via secondary jewelry insurance shipping provider, ParcelPro.

• All international orders are subject to a shipping fee.
• Please note that items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
• With respect to each item for which Import Fees have been calculated, you authorize Stephanie Gottlieb Fine Jewelry to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
• If you refuse a shipment from Stephanie Gottlieb Fine Jewelry, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Stephanie Gottlieb. This amount will be deducted from your merchandise refund.

CLEANING & CARE

Stephanie Gottlieb Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions:

• Take off your jewelry before your daily rituals such as - showering, lotion, perfume, exercise, washing dishes, etc.
• Before bedtime, lay your jewelry out flat on a fabric surface to avoid tangling and/or scratching.
• To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the metal and diamonds.

ADDITIONAL FAQ

How is Prisms by SG different from Custom Bridal?

Our Custom Bridal engagement rings are handmade in New York and customized to your desired specifications. To qualify for a Custom Bridal engagement ring, your purchase must be $10K plus.

Prisms is our pre-designed collection of settings, which accommodates a wide variety of diamond center stones, selected by you, to meet your desired specifications for quality, size and budget. The setting details cannot be altered.

How do I know my ring size?

We offer an at-home ring sizer on our website that can be purchased to determine your finger size. Please see our ring size guide for more information.

If you order the wrong ring size, we allow for one complimentary resize within one year from the date of purchase. More than a 1.5 finger size difference may incur additional fees.

Where can I learn more about the 4 C’s before making my purchase?

Check out our Diamond Education page to learn all about the 4 C’s!

Can I make changes to my order once it is placed?

We allow for changes within 24 hours of your purchase. Changes made are limited to Prisms products. Please note that if your change results in a price increase you will be responsible for the additional payment. If your change results in a price decrease, we will refund you the difference if the change is requested within 24 hours of your purchase. We cannot change your order to add a customization.

How can I see what my selected diamond looks like?

Each Prisms by SG diamond is shown in a magnified view during your browsing experience. This view shows the diamond under 10x magnification, as if you are using a diamond loupe yourself. Through this view, you’ll be able to identify any imperfections within the stone. Some stones are also accompanied by video footage. For any questions regarding a specific diamond, please contact prisms@stephaniegottlieb.com.

How is each level of Diamond Quality defined?

Diamond quality will vary by shape. Please see below for more explanation about each tier:

Base: This quality is our entry-level range for the client intending to prioritize size over quality. In this range the diamond will sparkle and look beautiful to the naked eye, but under magnification and to the trained eye, small imperfections and slight yellow undertones can be detected.

Fine: This quality is our medium-level range for the client looking for the perfect balance between size and quality. In this range the diamond will sparkle and look beautiful to the naked eye, but under magnification and to the trained eye, more ideally located and/or smaller imperfections and slight yellow undertones can be detected. These imperfections and the yellow color will be less noticeable than those found in the Base tier.

Premium: This quality is our top-level range for the client who wants to prioritize quality over size, while still aiming to find value in your purchase. In this range the diamond will sparkle and look bright and beautiful to the naked eye. It should be very difficult to see any imperfections or yellow undertones to the naked eye as well as under magnification.

How can I get my ring Appraised?

We will send you an appraisal once your ring is completed and shipped.

Where are your diamonds sourced? Are your diamonds conflict free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process.

Are lab grown diamonds available?

We do not work with lab grown diamonds. Please visit the Natural Diamond Council for more information on the differences between natural and lab grown diamonds.

Are your settings available without a center stone?

Prisms settings are made exclusively for Stephanie Gottlieb center stones and cannot be customized to your stone. Please reach out to bridal@stephaniegottlieb.com for custom settings and resets.

Our Bridal Consultants are happy to meet with you by appointment for customized orders. You can begin the process by completing a form to schedule a bridal consultation. If you are uncertain about your purchase, we suggest you visit our online Ring Atelier for a step by step guide prior to your appointment!

We do not offer appointments for the purchase of Prism by SG products.

All diamond engagement rings will have a GIA Certificate for the center diamond, unless otherwise discussed with a Bridal Consultant.

We do not provide insurance, but we will prepare a formal appraisal so you can have your ring insured by an insurance company of your choosing. We are happy to make jewelry insurance recommendations for our bridal clients upon request. 

We assess trade-ins case by case. If you are interested in upgrading the setting or styling of an existing item, we would be happy to discuss a revamp project for your unworn jewelry and heirloom pieces!

CUSTOM BRIDAL

This includes Signature Settings and SG Eternity Bands. We recommend starting the process 3-6 months prior to your desired proposal date. This allows us ample time to guide you in selecting your perfect diamond, finalize design details, and produce your custom, made-to-order ring. Production time is approximately 2-4 weeks.

Please note there may be an additional fee for rush orders.

 

PRISMS BY SG

Prisms products are made to order and have an approximate lead time of 4-6 weeks. Please note there may be an additional fee for rush orders.

Some of our click-to-buy styles can be rushed, others cannot. If you are interested in placing a rush order:

Please email the style name, metal color, finger size (if applicable) and any custom details to info@stephaniegottlieb.com along with the date by which you would like to receive it.

If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

We will let you know right away if a rush option and overnight shipping is available for that specific style. Please note that there will be surcharge for rush items and overnight shipping options.  All Rush requests must be confirmed by a Stephanie Gottlieb team member via email.

To protect your jewelry, all orders are shipped via secondary jewelry insurance shipping provider, ParcelPro. Please see each section below:

 

CUSTOM BRIDAL

• For Signature Settings, SG Eternity Bands, Prisms by SG , The Ring Vaultand SG Revamps, a shipping fee will be assessed at the time of purchase, based on the value of the order.
• All jewelry shipments require a direct signature. We do not ship to PO Boxes. The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

 

FASHION FOR BRIDAL

• For online, click-and-buy orders, except Prism by SG, Stephanie Gottlieb offers free shipping on orders over $500. For orders under $500, we charge a flat shipping rate of $25.
• All jewelry shipments require a direct signature. We do not ship to PO Boxes. The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
• If an item is in stock, it will ship immediately. Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise requested and confirmed via email.  Please note additional shipping charges may apply.

To protect your jewelry, all orders are shipped via secondary jewelry insurance shipping provider, ParcelPro.

• Please note that items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
• With respect to each item for which Import Fees have been calculated, you authorize Stephanie Gottlieb Fine Jewelry to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
• If you refuse a shipment from Stephanie Gottlieb Fine Jewelry, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Stephanie Gottlieb. This amount will be deducted from your merchandise refund.

Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.

Gift cards can only be used on stephaniegottlieb.com and cannot be applied to Custom Bridal, Prisms by SG or The Ring Vault orders.

CUSTOM BRIDAL

For Signature Settings, SG Eternity Bands and SG Revamps orders, we accept payment by wire transfer or Visa, MasterCard, Discover and Amex. A 50% deposit is required at the time of order. The remaining balance will be due prior to shipping. If paying by credit card, a credit card fee may apply.

Orders from The Ring Vault require payment in full at time of order. We accept payment by wire transfer or Visa, MasterCard, Discover and Amex. If paying by credit card, a credit card fee may apply.

For Prisms by SG orders we accept payment by Visa, MasterCard, Discover and Amex. Payment will be processed at the time your order is placed, regardless of the lead time on your piece.

FASHION FOR BRIDAL

 

For online, click-and-buy orders we accept payment by Visa, MasterCard, Discover and Amex. Payment will be processed at the time your order is placed, regardless of the lead time on your piece.

Sales tax is collected on orders shipped to addresses in states which require our business to collect and remit. Requirements and thresholds may change due to factors outside of our control.

Stephanie Gottlieb Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions:

• Take off your jewelry before your daily rituals such as - showering, lotion, perfume, exercise, washing dishes, etc.
• Before bedtime, lay your jewelry out flat on a fabric surface to avoid tangling and/or scratching.

  For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.

• To fully remove tarnish and any stains on your silver or plated jewelry, we recommend using any anti-tarnish silver polish that can be found at your local supermarket or drugstore. Some brands that we have found to be effective include Tarn-X and Hagerty. Be sure to follow the instructions on the bottle and to always wear gloves when working with silver polish.
• To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the metal and diamonds.