Yes. We specialize in custom fine jewelry and bespoke engagement rings. If you're interested in a personalized design, our team is happy to work with you to bring your vision to life. Contact us to get started.

We offer store credit within 7 days of receiving your purchase—no refunds. All returns require approval and must be in original condition with packaging.

Custom, personalized, engraved, resized, and final sale items—including rings with custom sizes, initials, or birthstones—cannot be returned or exchanged. Rings ordered online are considered special orders and may be subject to a 15% restocking fee if canceled or exchanged.

Store credits can be used on stephaniegottlieb.com or toward a customized version of an online item, but not for Revamp or Bridal projects. Gift Cards and accessory items are final sale. We provide a Return Label to ensure your jewelry is properly insured. Items showing wear or damage will not be accepted and will be returned at your expense.

To exchange an item, package it in the original box with your exchange form, and use the pre-paid return label provided. Drop it off at UPS or FedEx, depending on the label. For domestic orders, shipping fees apply on your new order if it's under $500; for international orders, you'll be charged for both return and new order shipping.

If you placed an order within 14 days prior to the start of a sale, we're happy to offer you a store credit for the difference you would have saved with the promotion. Please note that refunds will not be issued for price adjustments.

Yes, we offer ring resizing; however, it depends on the style. Rings with stones or enamel on the band cannot be resized. For eligibility and pricing, please reach out to our team—we’re happy to help find the perfect fit!

Yes! We only use natural, ethically sourced diamonds and work with trusted suppliers to ensure responsible sourcing.

We accept Visa, MasterCard, Discover, Amex, PayPal, Affirm, ShopPay, and Stephanie Gottlieb Gift Cards. Payment is processed at the time of purchase, and we can only accept one form of payment per order—payments cannot be split across multiple credit cards.

Yes, we offer financing options through Affirm and Shop Pay Installments to make your purchase more manageable. Check out the payment options at checkout, or reach out for more details.

We stand behind the quality of our jewelry, but if you need a repair, we’re happy to help! Contact our team with details and photos, and we’ll guide you through the repair process.

Yes! While we don’t have a traditional storefront, you can book an appointment at our New York City showroom for a personalized fine jewelry shopping experience.

While we don’t offer official gift wrapping, every Stephanie Gottlieb piece is packaged in our signature SG pouch and placed inside a gift box. For orders with multiple items, all pieces are included in a single gift box due to shipping box size limitations.

We offer a ring size guide to help you find the perfect fit. If you're unsure, you can also order a ring sizer or visit a local jeweler for professional sizing.

While we don’t provide insurance directly, we highly recommend insuring your fine jewelry through Jewelers Mutual or a similar provider for added protection. If you need an appraisal for insurance purposes, we are happy to provide this for you complimentary.

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We offer free domestic shipping on orders over $500. Orders under $500 are charged a flat rate of $25, with accessory items typically shipping for less. All shipments are insured through ParcelPro and require a direct signature upon delivery. We do not ship to PO Boxes, and customers are responsible for shipping charges on any undeliverable or bounced packages.

If an item is in stock it will ship immediately. Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.

If a package is returned to us after multiple delivery attempts, the original purchaser will be contacted and is responsible for reshipping fees (starting at $25).

We ship internationally on most items. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for these Import Fees. If you refuse an international shipment, you will be responsible for the original shipping cost, any Import Fees, and the return shipping—these charges will be deducted from your merchandise refund.

For questions, feel free to contact us at info@stephaniegottlieb.com or 212-655-1230.

We offer complimentary repairs within 120 days of purchase. After that, repair fees may apply. Please note that if your piece is altered or repaired by another jeweler, any warranty will be voided and we cannot be responsible for the work done.

Yes, we welcome walk-in appointments! However, booking in advance allows us to better prepare and ensures we have an idea of the pieces you're interested in. Please note that we cannot guarantee the availability of specific pieces at the time of your visit.

Discount codes can be entered at checkout and are valid only on specific items for a limited time. They cannot be applied during promotional or sale periods, combined with other codes, or used on Gift Cards. While we can’t apply a discount retroactively, we may be able to honor it if you forgot to enter the code and contact us on the same day of purchase.

Made to order means that the piece is not in stock and is crafted specifically for you after you place an order. Since each piece is created individually, the production time may be longer compared to ready-to-ship items. The lead time for each piece is listed on the product page, as well as in checkout.

If your gift has a longer lead time and won’t arrive in time for the occasion, we’re happy to provide a special SG gift note featuring an image of the piece for you to give to the recipient.